1. What do we do with your information?

When you register (log in), you supply your email address and a password. This allows us to provide you access to your account every time you visit our Website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfil your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases and returns. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.

  1. How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If you have made a purchase on our store, we imply that you have given your consent to receive mails from us about offers, promotions and other updates

  1. How do I withdraw my consent?

We will be sorry to see you go. But, if after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at concierge[at]thefarm[dot]in.

  1. What measures do we take to secure your information?

If you give us your credit card/ debit card information, we protect your credit card/debit card information with Secure Socket Layer technology and AES-256 encryption. We use digital certificates, encryption technology and secure servers to protect your information. Although no transmission over the internet is 100% secure, we take reasonable industry standard measures to ensure your information is not inappropriately used, disclosed or lost.

  1. How do we share your information with third-party service providers? may use various agencies (third party service providers) to make our website operate. For example, we may use third parties to host our Website, analyse data, and to provide payment gateways. Some of these third parties may need access to your information in order to make the services provided through our Website work. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We use Citruspay and Axis bank for payment gateway services.We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

  1. LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices and Terms of Use of other sites and encourage you to read their privacy statements.


Like many other e-commerce websites, we use “cookies” to improve your shopping experience and to save you time. Cookies are little tags that we place onto your computer. We assign a cookie to your computer when you first visit us in order to enable us to recognise you each time you return. Through cookies we can customise our Website to your individual preferences in order to create a more personalised, convenient shopping experience. Please note that the cookies we use for our Website or email campaigns do not store personally identifiable information about you or your finances.

  1. Exceptions

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.